At Jet Tech, we value our US customers and are committed to providing a smooth and transparent shopping experience. This policy outlines how shipping to the United States is handled, including delivery times, costs, and responsibilities.

All-Inclusive Pricing

To make things simple, all prices shown to US customers are inclusive of shipping, duties, and taxes. The price you see when shopping is the final price you pay. This approach eliminates hidden fees and ensures:

• No surprise charges from customs or carriers upon delivery.
• No separate shipping fees at checkout.
• A faster, more predictable delivery process.

By including all duties, tariffs, and shipping costs upfront, Jet Tech ensures your order arrives without delays caused by outstanding payments or customs clearance issues.

Shipping Method

All orders to the United States are shipped exclusively with FedEx International. We partner with FedEx to provide reliable service, tracking for every order, and efficient customs clearance. 

Delivery Timeframes

Once dispatched from our Australian warehouse, delivery to the US typically takes 7–14 business days. Please note that delivery times may vary depending on your location, peak shipping periods, or customs clearance. We will always provide tracking details so you can monitor the progress of your order.

Customs & Import Handling

Because all duties and taxes are already included in your purchase price, your order should pass through customs without additional payments required. FedEx may contact you if any verification or documentation is needed, but you will not be charged extra to receive your order.

Order Processing

Orders are processed promptly to ensure fast dispatch. Customers will receive a shipping confirmation email with tracking information once their order has left our facility. FedEx will provide updates directly as your order moves through transit and customs.

Important Information

• FedEx is the sole shipping partner for US orders.
• Estimated delivery times are provided as a guide only and may be impacted by factors beyond our control (e.g., weather events, customs inspections).
• Tracking details will be emailed to you after dispatch.
• By placing an order, you agree that Jet Tech is not responsible for delays once the shipment is in FedEx’s care.

Customer Support

Our team is here to help if you have questions about your order or shipping to the United States. Please contact us at info@jettechproducts.com, and we’ll be happy to assist.