Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If the 30 day period has elapsed and you would still like to return your item, please contact us. Jet Tech reserves the right to decline any return after the 30 day period if not covered under warranty. All change of mind returns will incur return shipping costs to the customer. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@jettechproducts.com. Please note that returns will need to be sent to the following address: 6/17 Rothcote Court, Burleigh Heads, 4220, Australia.

You can always contact us for any return question at info@jettechproducts.com.

Faulty Items

If you believe you have received a faulty item, please contact info@jettechproducts.com. Jet Tech offers 12-month manufacturer warranty from time of purchase for the following:

• Any defects in materials used to manufacture your product
• Any defects in workmanship under normal use
• Any broken components under normal use

This warranty does not cover normal wear and tear, weather soiling and stains from environmental pollution. This warranty does not cover elastic bungee cord, mounting apparatus, or bonding substances. The product must be properly secured, maintained, and utilised for the purpose for which it is intended. The warranty will be considered void if it is found the products have not been used for its intended purpose or supplied instructions have not been followed.

Photo/Video evidence will be requested to prove the fault along with original proof of purchase. Replacements will only be given within the warranty period. Jet Tech reserves the right to not grant warranty claims that it believes to be false, misleading, or malicious.

Damaged or Missing Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you believe your order was damaged in transit please contact us within 14 days of receiving your items to organise a replacement at info@jettechproducts.com. Photos of the products received and packaging is needed to process replacement. 

Exceptions / non-returnable items

We do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Life Vests/Apparel  

If you have purchased the wrong size of apparel; please contact us at info@jettechproducts.com. Our team is more than happy to help you pick your size. In the case of an exchange, we will pay for the shipping of the exchanged item back to us and you pay for the cost to ship the exchanged item back to you. If measurements do not fit into the corresponding size on the size chart, then the customer is responsible for payment of returning life vest. If you are unsure of your size, please get in touch with us info@jettechproducts.com as our life jackets are a slim fit. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we’ll offer your refund as store credit, added to your account as soon as it’s approved. Prefer your money back? Just ask and we’ll refund your original payment method. It’s the same amount either way. See Store credit and Money back instead below.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@jettechproducts.com. If your return is not approved due to: not being returned in it's original packaging, tags not attached or damage, there may be a handling fee to accept the return. 

Where a consumer law entitles you to a refund, money back remains your choice.

If your order is delayed or an item is out of stock, you can wait for it or take a refund. We’ll offer the refund as store credit first, and money back if you prefer.

Store credit

Store credit is a balance on your account that you spend at checkout on eligible products at jettech.com. To use it, log in with the email address used for your order. If you don’t have an account yet, create one with that email and your credit will appear.

Store credit is held in the currency it was issued in and can only be used on orders in that currency. It can’t be transferred to another person or exchanged for cash, and it can’t be used on Amazon.

Cashback from promotions is store credit based on the eligible product value of your order after discounts. Gift cards, shipping and taxes are not included. Cashback expires one year after the date your order was processed. If part of your order is returned or refunded, we recalculate your cashback based on the items you keep.

Money back instead

If you’d rather have your money back, just ask. You don’t need to give a reason. We’ll refund your original payment method within ten (10) business days of your request, and the store credit for that refund is removed. If you’ve already spent some of the credit, only the unused part can be refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.