Shipping policy

Dispatch & Delivery

All of our orders are dispatched worldwide from our warehouse at 6/17 Rothcote Court, Burleigh Heads, 4220, Gold Coast, Queensland, Australia. We offer both domestic and international shipping as per the cost and time estimates below.

Orders will be shipped within 48 business hours if we receive them by 11am, Monday to Friday, Brisbane time (AEST, no daylight saving). Orders received after 11am will be shipped within 72 business hours. This means orders placed after 11am Friday will be dispatched the following Tuesday to Wednesday morning.

During promotional periods our dispatch times can vary between 5 and 10 business days.

Jet Tech ships to almost any address worldwide.

Tracking details will be automatically emailed to you when your item is dispatched. Please allow up to 24 hours after your purchase for your tracking to register in our courier partner's system.

During sale periods, peak season and/or within a few days of a collection release, there may be slight delays in shipping. We will get your order out to you as soon as possible and appreciate your patience during these times.

Please note that we are unable to ship to P.O. Boxes outside of Australia.

Delivery addresses

You're responsible for entering a complete, accurate delivery address at checkout. We ship to whatever address is on the order, so we can't cover delays, misdelivery or loss caused by a wrong or incomplete address.

Address changes

We can only change a delivery address before your order is dispatched. Dispatch notifications and tracking go out the moment your parcel leaves our warehouse, so once that email lands, the address is locked in. Spotted a mistake? Email info@jettechproducts.com straight away with your order number.

Parcels delivered to an incorrect address

If carrier tracking shows the parcel reached the address on your order, we treat it as delivered and can't offer a refund or free replacement. We'll hand over the carrier's delivery record and back you up on any claim you lodge with them. Want a replacement sent to the right address? That's available at your cost.

Undeliverable and returned parcels

If your parcel bounces back to us as undeliverable because of an address issue, we'll refund the order value minus outbound and return shipping once it's back in our warehouse.

Australian Orders

All domestic orders are shipped with a trusted courier partner, with an estimated delivery of 1 to 3 business days.

You can choose Standard or Express shipping at checkout.

Due to the size of some items, only one shipping option may be available at checkout.

United States Orders

To give our US customers a simpler, more transparent experience, all prices shown on our website for the United States include shipping, import duties and taxes. The price you see at checkout is the final price you pay.

Shipping is included in the product price, so there's no separate shipping fee.
Duties and taxes are covered upfront, so there are no surprise customs charges on delivery.
Orders are shipped with a trusted courier partner, with an estimated delivery time of 7 to 14 business days.
Customers will receive full tracking details once their order is dispatched.

For full details, please see our dedicated US Shipping Policy.

Rest of World Orders

We ship our products worldwide via trusted courier partners, selected based on destination.

International orders may also incur additional costs including import duties and taxes. Customs and import charges are to be paid by the customer and are not the responsibility of Jet Tech. If you'd like to know more, please contact your local government office or customs to get the correct information.

Important: duties vary by country and depend on order value. Please check your local government website for details on import duties. Due to some countries' laws, if we need to have items returned to us because duties weren't paid, extra charges we incur (including shipping and customs charges) will be reflected in your refund amount.

Customs & Import Handling

Duties, taxes and import fees are not included in your purchase price and may be charged by customs authorities in your destination country. These charges are the recipient's responsibility.

Our courier partner will contact you directly if payment or clearance documentation is required, and responding to them is mandatory. Failure to provide the requested payment or clearance information within the required timeframe may result in your order being held, delayed or returned to us.

Orders returned due to unpaid duties, taxes or incomplete customs clearance won't be re-shipped until the additional shipping and handling costs are paid.

Jet Tech ships to all destinations within Australia and most countries. If your country isn't listed, please contact us.

For information on delivery status, please contact our team at info@jettechproducts.com and we'll help track down your order.

Jet Tech
Email: info@jettechproducts.com
Phone: +61405266009
Address: 6/17 Rothcote Court, Burleigh Heads, Queensland 4220, Australia