We back every Jet Tech product with a 30-day return policy and 12-month manufacturer warranty. If your gear doesn’t perform as expected, you can shop with confidence knowing we’ll make it right.
We’ll offer your refund as store credit for your next order. Prefer your money back? Just ask and we’ll refund your original payment method. It’s the same amount either way.
Easy, Hassle-Free Returns
You have 30 days from delivery to request a return. Change of mind returns are welcome, though return shipping is at the customer’s expense.
Fast Replacement for Faulty Gear
If your item has a manufacturing defect or breaks under normal use, we’ll replace it under our 12-month warranty. Simply provide photo/video evidence and proof of purchase.
Your Rights Protected
Our policy sits alongside your rights under Australian Consumer Law, ensuring you’re always covered for faulty or misrepresented products.
Return Shipping Costs
Change of Mind: Customer covers return shipping.
Faulty or Incorrect Items: Jet Tech covers return shipping.
START YOUR RETURN
faqs
How long do I have to return a product?
How long do I have to return a product?
ou have 30 days from the date you receive your order to request a return.
What condition must returns be in?
What condition must returns be in?
Items must be unused, in their original packaging, and in the same condition you received them.
Do you accept change-of-mind returns?
Do you accept change-of-mind returns?
Yes, change-of-mind returns are accepted. Return shipping costs are the customer’s responsibility.
What if my product is faulty or damaged?
What if my product is faulty or damaged?
If your item arrives damaged or develops a manufacturing fault, we’ll refund or replace it. Return shipping is covered by Jet Tech.
How do I start a return?
How do I start a return?
Email info@jettechproducts.com with your order number and proof of purchase. Our team will confirm the next steps.
How long do refunds take?
How long do refunds take?
Once your return is received and inspected, we’ll offer your refund as store credit, added to your account as soon as it’s approved. Prefer your money back? Just ask and we’ll refund your original payment method within ten (10) business days of your request. It’s the same amount either way.
Are sale items refundable?
Are sale items refundable?
No. In line with our Refund policy, we can’t accept returns on sale items.
Can gift cards be refunded?
Can gift cards be refunded?
No, gift cards are non-refundable.